Business Leadership: How Much is in Your Credibility Bank Account?

Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them.

Each leader begins with credits in his Credibility Bank Account. That amount varies based on the leader's qualifications, reputation and personal style. Every day, deposits (positive experiences) and withdrawals (disappointments) are made into this account.

Do you know how to manage their credibility account ? Your workplace and marketplace relationships? Here are 10 strategies to build your worth.

Know thyself and others.
What might be a deposit to you may not be perceived by someone else as a deposit at all. It might be perceived as a withdrawal, if it does not touch the person's deep interests or needs.

Attend to the little things.
The little kindnesses and courtesies are important and make deposits. Small discourtesies can make large withdrawals. In relationships, the little things are the big things.

Clarify expectations.
Whether we are dealing with the question of who does what at work or who takes out the garbage, unclear expectations leads to misunderstanding and withdrawal of trust.

Have a strong, not a big, ego.
Leaders with strong egos are driven but humble confident but receptive to feedback. Leaders with big egos view themselves as bulletproof and avoid, bristle or ignore others' ideas and concerns.

Avoid the blame game.
When we err, as we will again and again, the best response is to ask: What went wrong? What could we have done differently? And then do what's necessary to fix the problem.

Apologize sincerely.
Great deposits come in the sincere words: 'I was wrong.' 'I showed you no respect.' Sincere apologies make deposits; repeated apologies make withdrawals.

Be consistent.
Leaders inspire trust because they don't change horses or courses ? in mid stream. Why fight hard for something if you can't count on the leader to stick with it?

Do what you say you're going to do.
Credible leaders remember the promises they make, take the appropriate course of action, and let their staff know what's been done.

Pass the Carl Sandburg test.
Carl Sandburg was the champion of ordinary folks, the common men and women of the workplace. How are the rank and file treated in your organization? Character is revealed by how leaders treat those with limited power ? waiters, secretaries, tellers, etc.

Periodically do a credibility check.
The more aware you, the better equipped you are be to keep your credibility elevated. To stay on track, ask yourself these questions:

  • "What could potentially jeopardize my credibility?"
  • "What steps can I take to improve my credibility?"
  • "What can I do each day to ensure that my credibility is maintained?"

Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.

In The News:


The Guardian

Rebellion Inside GOP Scuttles Vote on Border Bill
New York Times
WASHINGTON — Conservatives in the House rebelled against their leadership on Thursday to scuttle an emergency spending measure that addressed the migrant crisis at the southern border, pushing the issue to a showdown on Friday as lawmakers ...
New House Leadership, Same Old ProblemsTIME
Republican leadership in disarray after failure to vote on immigration billThe Guardian
House GOP Leadership Bill Softer on Illegals than Cruz-Blackburn Border Crisis ...Breitbart News
MSNBC -Politico -National Review Online (blog)
all 4,646 news articles »

Lance Briggs back to providing vocal leadership
Chicago Tribune
BOURBONNAIS — The high-pitched voice of Lance Briggs began to rise and the players in the defensive huddle were bouncing around. The ebullient display during the Bears' second practice at Olivet Nazarene University on Saturday had to be a welcome ...


Labor Secretary Tom Perez on leadership
Washington Post (blog)
Perez spoke about leadership, public service and managing the Department of Labor with Tom Fox, a guest writer for On Leadership and vice president for leadership and innovation at the nonprofit Partnership for Public Service. Fox also heads up their ...


Leadership Is About Enabling The Full Potential In Others
Forbes
The 21st century leader must have the ability to make the most out of every situation. They are courageous and not afraid to challenge the status quo and push the boundaries to make things better. Because of these qualities and many others, the best ...


What Cavemen Can Teach You About Leadership
Forbes
In today's cutting-edge business world, we constantly applaud the next big thing, the next best idea, or even the next big thinker. While I'm always one to tout innovation, sometimes it's helpful to look back. In this case, we'll be looking way back ...

and more »

15 Surprisingly Great Leadership Quotes From Macchiavelli
Forbes
You have to pity Nicolo Macchiavelli, author of The Prince, one of the first leadership advice books in the western world. Because his name has come to have such dreadful connotations, everyone assumes that anything he had to say must be, well ...


Leadership Communication: Getting Beyond the Basics | Leading from the Library
Library Journal
steven bell newswire Leadership Communication: Getting Beyond the Basics | Leading from the Library Look at any job description for leaders at any level and there it is under essential qualifications: excellent communication skills. Recent leadership ...


Schaumburg teens invited to prestigious leadership program
Chicago Daily Herald
Siblings Ejike, left, and Adaora "Daisy" Okpa of Schaumburg were among 50 students selected -- from hundreds of applicants nationwide -- to participate in the annual Four Star Leadership program offered by the General Tommy Franks Leadership Institute ...


Leadership Through Hope: Lessons From Reggae Music
Forbes
In a chapter in the recent book How To Be A Positive Leader, professor Oana Branzei of the Richard Ivey School of Business at Western University defines hope as the belief that people and situations can and will change for the better. Political leaders ...


U.S. Air Force Academy

USAFA hosts leadership roundtable with ATF
U.S. Air Force Academy
7/30/2014 - U.S. AIR FORCE ACADEMY, Colo. -- The Academy shared its take on character and leadership development with federal law enforcement executives Tuesday at Arnold Hall to inspire them to lead and lift others and enhance mission success.

Google News

Top 25 Leadership Quotations

Ponder what it takes to be a true leader with... Read More

5 Human Capital Asset Enrichment Strategies for Leaders!

Here's a really simple way to think about the ins... Read More

The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part Two)

In Part One, I described the importance of establishing deep,... Read More

The Code of the Conference Leader

Are your meetings generally a waste of time? Do you... Read More

Leadership Is Action?Not Position!

People respond to good leadership! Period! It is in all... Read More

Are You The Most Powerful Leader You Can Be?

As someone who teaches, manages, parents or influences you'll probably... Read More

Weakness, Struggle, Fear, Knowledge, Growth, Courage, Leader

Theodore Roosevelt was one of the most remarkable men in... Read More

Having Fun In Leadership

"Don't measure your life by your goals, but rather by... Read More

7 Excellent Ways To Improve Your Leadership Skills!

Did you know that there are 7 really effective yet... Read More

Effective Leaders are (#2) Technical

SET CLEAR AND REASONABLE OBJECTIVES FOR THEMSELVES AND OTHERS: Plan?... Read More

Lessons In Leadership: What Not To Do... From A Canoe!

When it comes to fishing, my husband takes the lead.... Read More

Leadership Tips From My Dad

Lee (L.B.) Weiss (Sept. 21/25 ? April 30/82)My dad has... Read More

The Tao of Leadership

There can be no doubt that the ancient author of... Read More

Leadership Training and Character

The vast majority of leadership training available to managers focuses... Read More

7 Awesome Leadership Power Generators!

7 Awe-Inspiring Leadership Power-Generating Strategies!Here's a really simple way you... Read More

Characteristics of a Good Leader

It's interesting to hear the responses from executives when I... Read More

Top Skills Of Extraordinary Leaders

1. Good Communicator. Extraordinary Leaders are those who can take... Read More

Ten Qualities Of A Great Leader - Plus 1

Great Leaders are optimists first and foremost. Their tendency is... Read More

Leading In The Face Of Disaster

The date was Saturday, April 11, 1970, the time 13:13... Read More

A Lasting Leadership Lesson: How One Leadership Talk By George Washington Saved The Revolution

A Lasting Leadership Lesson: How One Leadership Talk By George... Read More

Leadership Development and Jumping Out of Airships

A German silent film melodrama depicts an airship bombing London... Read More

Choose To Become An Encourager

"...I know that the only source of happiness is within... Read More

Leadership Like Water-Water Canoeing

Although world business is undergoing historic changes, the prevailing view... Read More

3 Aspects of Developing Leadership Skills

Everyone knows that great leaders are made, not born. However... Read More

Leadership and Followership in a Team Setting

Many solopreneurs work in a team environment either with their... Read More