Business Leadership: How Much is in Your Credibility Bank Account?

Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them.

Each leader begins with credits in his Credibility Bank Account. That amount varies based on the leader's qualifications, reputation and personal style. Every day, deposits (positive experiences) and withdrawals (disappointments) are made into this account.

Do you know how to manage their credibility account ? Your workplace and marketplace relationships? Here are 10 strategies to build your worth.

Know thyself and others.
What might be a deposit to you may not be perceived by someone else as a deposit at all. It might be perceived as a withdrawal, if it does not touch the person's deep interests or needs.

Attend to the little things.
The little kindnesses and courtesies are important and make deposits. Small discourtesies can make large withdrawals. In relationships, the little things are the big things.

Clarify expectations.
Whether we are dealing with the question of who does what at work or who takes out the garbage, unclear expectations leads to misunderstanding and withdrawal of trust.

Have a strong, not a big, ego.
Leaders with strong egos are driven but humble confident but receptive to feedback. Leaders with big egos view themselves as bulletproof and avoid, bristle or ignore others' ideas and concerns.

Avoid the blame game.
When we err, as we will again and again, the best response is to ask: What went wrong? What could we have done differently? And then do what's necessary to fix the problem.

Apologize sincerely.
Great deposits come in the sincere words: 'I was wrong.' 'I showed you no respect.' Sincere apologies make deposits; repeated apologies make withdrawals.

Be consistent.
Leaders inspire trust because they don't change horses or courses ? in mid stream. Why fight hard for something if you can't count on the leader to stick with it?

Do what you say you're going to do.
Credible leaders remember the promises they make, take the appropriate course of action, and let their staff know what's been done.

Pass the Carl Sandburg test.
Carl Sandburg was the champion of ordinary folks, the common men and women of the workplace. How are the rank and file treated in your organization? Character is revealed by how leaders treat those with limited power ? waiters, secretaries, tellers, etc.

Periodically do a credibility check.
The more aware you, the better equipped you are be to keep your credibility elevated. To stay on track, ask yourself these questions:

  • "What could potentially jeopardize my credibility?"
  • "What steps can I take to improve my credibility?"
  • "What can I do each day to ensure that my credibility is maintained?"

Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.

In The News:


National Journal

Schumer-Durbin Rift Could Bring New Blood to Leadership
National Journal
Senate Majority Leader Harry Reid (C) speaks during a news conference on debt ceiling legislation, on July 27, 2011, on Capitol Hill in Washington, DC. Senate Majority Whip Richard Durbin (R), Senator Charles Schumer (L) and Senator Patty Murray also ...
Sens. Schumer and Durbin at odds over Democratic leadership positionWashington Post (blog)
Change Is Coming in the Senate Democratic LeadershipGovExec.com

all 33 news articles »

Forbes

Study Reveals 4 Leadership Trends In Dealing With Complexity
Forbes
A recent study reveals the leadership trends that leaders follow today amidst a constantly changing environment, and how yesterday's solution often morphs into today's problem. It's no secret that the competitive landscape of today moves faster and is ...


Forbes

Six Characteristics Define 21st Century Leadership
Forbes
Like many who have found success in leadership positions, he embodies the six characteristics that define what it means to be a 21st century leader. We all can learn to realize these six characteristics by embracing the immigrant mentality that ...


azcentral.com

PetSmart announces leadership changes
azcentral.com
"As we develop our strategic plan to grow the company, we are making significant and impactful investments by adding top talent to the leadership team and creating new structures and processes to help strengthen operations as we move forward," Massey ...
PetSmart, Inc. Announces Changes to Senior Leadership TeamBusiness Wire (press release)

all 3 news articles »

The Brown Daily Herald

University's female leadership a symbolic win, but practical results hazy
The Brown Daily Herald
This series will explore the first 1,000 days of Christina Paxson's presidency. This story, the second of three, will look at how the University's female leadership team represents, motivates and responds to students. Brown is the only Ivy League ...


Corporate leadership rejuvenation
The Japan Times
Rather than choosing new top leaders from among vice presidents or executive directors, these firms have selected younger people with a strong track record overseas in the hope that they can work out better strategies for their firms to compete ...


MLive.com

Leadership Bay County class to revitalize Good Samaritan Rescue Mission play ...
MLive.com
After Bay City officials and community leaders opted to close Imagination Station -- the West Side playground the leadership group had initially sought to renovate -- and work with the Bay Area Community Foundation to build a new playground, the ...


Opelousas Daily World

Women's Leadership Council to announce new initiatives
Opelousas Daily World
“(Last year we) stood side by side with other women's groups from around the state as State Rep. Helena Moreno introduced and eventually passed some of the toughest domestic violence laws in the nation,” said Women's Leadership Council president Josie ...


UT The Daily Texan

George P. Bush awarded first inaugural Latino Leadership Award
UT The Daily Texan
“We went through a series of 15 nominees, and we evaluated them for leadership, public service and areas like that,” Guidotti-Hernández said. “With him as the first Latino land commissioner, I think in its [179-year] history of the office, we thought ...
University of Texas debuts Latino Leadership Award, giving it to George P. BushFox News
George P. Bush Wins First University of Texas Latino Leadership AwardBreitbart News

all 4 news articles »

Forbes

6 Authentic Leadership Tips For Overcoming Your Fears
Forbes
Do you lead authentically? If you're not sure, you're not alone. Many leaders are beginning to question themselves, especially when tough situations force them to act in ways that don't align with their true beliefs. When they must juggle different ...

Google News

7 Awesome Leadership Power Generators!

7 Awe-Inspiring Leadership Power-Generating Strategies!Here's a really simple way you... Read More

Leadership is About Growing Others - Its Not About You!

"Before you become a leader success is all about growing... Read More

Choose Your Best Life: Where Are Your Choices Leading You?

According to the dictionary choice means "to select freely after... Read More

Develop a We Focus And Not a Me Focus

____________________________________________"There's only one thing more contagious than a good attitude... Read More

3 Ds For Leadership Action... Dedicate, Direct, Dialogue!

"...And winged hope, with heart of fire, To gain the... Read More

Building Self Confidence

As a hypnotherapist I specialise in helping people to develop... Read More

What Makes A Good Leader? Ask Uncle Sam

What do the major generals who are leading the war... Read More

The Leader Within

Each and every one of you has hidden deep inside... Read More

Are You a Leader or a Manager?

President Ike Eisenhower once demonstrated the difference between leadership and... Read More

Leadership, Self-Development, and the Committment to Growth

There is a common phrase that says: "You can't teach... Read More

Premature Articulation

Ask anyone about what makes a good leader and they... Read More

Leader is Not a Title

There is a steady flow of information in the form... Read More

A Winning Choice for Leadership!

"The only way to enjoy anything in this life, is... Read More

People or Objects? - - You Decide

"How you think determines how you act. How you... Read More

All You Really Want Is Feeling Good

If I asked you what your goal in life is,... Read More

The Metamorphosis of the Successful Executive . . . Overcoming Professional Stagnation

You're a bright, successful business executive making good money and... Read More

Leadership Skills and Ability

What is true Leadership.Is leadership something we are born with... Read More

Introduction to the The Enneagram as a Leadership Tool

The Enneagram is a fascinating tool of nine orientations that... Read More

Two Leadership Traps: How To Get Out Of Them and How To Avoid Them (Part 1)

You've heard of the Peter Principle: "People are promoted to... Read More

Women in Leadership - How to Get Promoted

It is often much harder for women to get promoted... Read More

The Incandescence Of The Human Spirit

There lives within every individual a power, an energy, an... Read More

Five Surprisingly Hip Politicial Ideas From Plato

Don't you love politics?Me, neither. But I do like thinking... Read More

Thoughtleading: The Art of Separating Yourself from the Pack

Lately the age-old business dilemma of how to stand out... Read More

Stand Out as a Leader, Do 5 Things Better! Number One: Improve the Quality of Your Decision Making!

The manager administers, the leader improves; the manager maintains, the... Read More

People Problems -- Understanding the Dueling Paradigms

You've spent the last 12 years riding your technical skills... Read More