Business Leadership: How Much is in Your Credibility Bank Account?

Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them.

Each leader begins with credits in his Credibility Bank Account. That amount varies based on the leader's qualifications, reputation and personal style. Every day, deposits (positive experiences) and withdrawals (disappointments) are made into this account.

Do you know how to manage their credibility account ? Your workplace and marketplace relationships? Here are 10 strategies to build your worth.

Know thyself and others.
What might be a deposit to you may not be perceived by someone else as a deposit at all. It might be perceived as a withdrawal, if it does not touch the person's deep interests or needs.

Attend to the little things.
The little kindnesses and courtesies are important and make deposits. Small discourtesies can make large withdrawals. In relationships, the little things are the big things.

Clarify expectations.
Whether we are dealing with the question of who does what at work or who takes out the garbage, unclear expectations leads to misunderstanding and withdrawal of trust.

Have a strong, not a big, ego.
Leaders with strong egos are driven but humble confident but receptive to feedback. Leaders with big egos view themselves as bulletproof and avoid, bristle or ignore others' ideas and concerns.

Avoid the blame game.
When we err, as we will again and again, the best response is to ask: What went wrong? What could we have done differently? And then do what's necessary to fix the problem.

Apologize sincerely.
Great deposits come in the sincere words: 'I was wrong.' 'I showed you no respect.' Sincere apologies make deposits; repeated apologies make withdrawals.

Be consistent.
Leaders inspire trust because they don't change horses or courses ? in mid stream. Why fight hard for something if you can't count on the leader to stick with it?

Do what you say you're going to do.
Credible leaders remember the promises they make, take the appropriate course of action, and let their staff know what's been done.

Pass the Carl Sandburg test.
Carl Sandburg was the champion of ordinary folks, the common men and women of the workplace. How are the rank and file treated in your organization? Character is revealed by how leaders treat those with limited power ? waiters, secretaries, tellers, etc.

Periodically do a credibility check.
The more aware you, the better equipped you are be to keep your credibility elevated. To stay on track, ask yourself these questions:

  • "What could potentially jeopardize my credibility?"
  • "What steps can I take to improve my credibility?"
  • "What can I do each day to ensure that my credibility is maintained?"

Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.

In The News:


4 Cs Of Enlightened Leadership
Forbes
The other day I talked to a CEO of a successful start-up about key ingredients for success. We agreed that leadership is the most important component of building a thriving business. But we found that there is a difference between an average leader and ...


Forbes

Leadership Lessons From Manchester United's Hiring And Firing Of David Moyes
Forbes
Allowing both to leave at the same time is dangerous, particularly when their combined leadership has been so successful. Where was the succession planning that didn't let that happen? And what happened to the board's oversight of the career decisions ...
Manchester United Stock Puts Price on LeadershipBloomberg View
I feel sorry for Moyes – AncelottiLeadership Newspapers
David Moyes out at Manchester UnitedBusinessandleadership.com

all 5,806 news articles »

The Leadership Emotions
New York Times
Throughout American history, most presidents had small personal staffs. They steered through political waters as amateurs, relying on experience, instinct and conversations with friends. Then candidates and presidents hired professionals to help them ...

and more »

Do Men Really Want Women On The Leadership Track?
Forbes
Today, although women make up more than 50% of college grads and firm talent pools, they represent less than 10% of C-level leadership teams and boards of directors. Organizationally, those that “take control” are almost always men; talented women face ...

and more »

Eric Weddle's Leadership on Full Display
Chargers.com
When he returned Tuesday for the first day of the offseason program, Weddle's leadership was on display immediately. The Pro Bowl safety's words were loud and clear and his message resonated with his teammates. “We obviously have to get better,” he ...


Robbins bowing out of Leadership Westerville
ThisWeekNews
Leadership Westerville seeks a new organization leader as Executive Director Kristi Robbins steps down from her role next month. "It has been 13 years and I've enjoyed every minute of it," Robbins said. "I think it's time for fresh ideas and someone ...


Career, Leadership Lessons From Michael Phelps' Return
Fox Business
A quick summary of his career: The most decorated Olympic athlete of all time, with 22 medals, 18 of them gold (twice as many gold medals as his closest challenger). Eight gold medals in Beijing alone, another record. Standing world-record times in ...

and more »

Stapleton cites leadership background in bid for House
Helena Independent Record
“I'm a passionate, experienced leader who likes to take on the big issues and solve the difficult problems, and America's got big issues and difficult problems,” said Stapleton, a former U.S. Navy officer and former state Senate minority leader who ran ...
Stapleton cites his leadership as why Montanans should vote for himMontana Standard

all 15 news articles »

It's Your Business: Leadership Bonita applications due Friday
Naples Daily News
The professional development program, facilitated by the Bonita Springs Chamber of Commerce, is in its 15th year. Leadership Bonita boasts more than 300 graduates who utilize their connections, knowledge and leadership skills at their company and in ...

and more »

Washington Post

In Russia, a Soviet revival grips leadership
Washington Post
MOSCOW — Gone these 23 years, the Soviet Union is suddenly alive and well again in the minds of a giddy cohort of the Russian elite. Not the ideology, please — but the gravity, the cold-eyed assertion of power abroad and at home, and the allegiance ...

and more »
Google News

Managing Monsters in Meetings - Part 5, Dominant Participants

While dominant participants contribute significantly to the success of a... Read More

Pay No Attention To The Man Behind The Curtain!

As the 'Great And Powerful Oz' once said to Dorothy,... Read More

Ten Steps To Effective Leadership

Many people end up in a supervisory position or SOHO... Read More

Five Surprisingly Hip Politicial Ideas From Plato

Don't you love politics?Me, neither. But I do like thinking... Read More

Ask Yourself Whats In It For WE?

"Coming together is a beginning. Keeping together is progress. Working... Read More

Leadership Skill Training

Quality leadership is a positive asset that is needed in... Read More

In Leadership, Identifying Dreams That Lead To Great Results

History teaches that when people needed to do great things,... Read More

Two Leadership Traps: How To Get Out Of Them and How To Avoid Them (Part 1)

You've heard of the Peter Principle: "People are promoted to... Read More

UNCLOS III Process model

The United Nations Conference on Law of the Sea was... Read More

Women in Leadership - How to Get Promoted

It is often much harder for women to get promoted... Read More

Precious Moments

There is too much learning out there that we earn... Read More

All You Really Want Is Feeling Good

If I asked you what your goal in life is,... Read More

Leadership: Wisdom of the Ages

If you gather 100 experienced leaders together to share with... Read More

Mentors and Coaches: How to Be A Great Mentor

Though out your career you may be asked to become... Read More

E=MC - Is It In Me?

How many times have you seen the E = MC2... Read More

Learn How to Lead People

"Who rules or guides or inspires others"Having excellent guide skills... Read More

Recommended Books on Leadership and Team Building

The single most important thing a leader can do is... Read More

Mr. Shoaffs Simple Strategies to Success

(Excerpted from the Jim Rohn Sampler single CD)My first mentor,... Read More

Leadership Training: The Bit They Didn?t Tell You About Changing!

A willingness to change first is one of the major... Read More

The Greatest Leaders Are Often The Worst Leaders

It's a common occurrence, a CEO leads a company to... Read More

Tough Times Demand Resilient Leaders

The stock market gyrates with unpredictable and heartburning results. Icons... Read More

Why You Should Ignore This Advice

Doesn't make too much sense does it? Am I really... Read More

Ten Characteristics of Leadership

Many people are interested in the characteristics of a great... Read More

Would Socrates Be A Celebrity Today?

Last week, as I was standing in the checkout line... Read More

A Winning Choice for Leadership!

"The only way to enjoy anything in this life, is... Read More