Business Leadership: How Much is in Your Credibility Bank Account?

Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them.

Each leader begins with credits in his Credibility Bank Account. That amount varies based on the leader's qualifications, reputation and personal style. Every day, deposits (positive experiences) and withdrawals (disappointments) are made into this account.

Do you know how to manage their credibility account ? Your workplace and marketplace relationships? Here are 10 strategies to build your worth.

Know thyself and others.
What might be a deposit to you may not be perceived by someone else as a deposit at all. It might be perceived as a withdrawal, if it does not touch the person's deep interests or needs.

Attend to the little things.
The little kindnesses and courtesies are important and make deposits. Small discourtesies can make large withdrawals. In relationships, the little things are the big things.

Clarify expectations.
Whether we are dealing with the question of who does what at work or who takes out the garbage, unclear expectations leads to misunderstanding and withdrawal of trust.

Have a strong, not a big, ego.
Leaders with strong egos are driven but humble confident but receptive to feedback. Leaders with big egos view themselves as bulletproof and avoid, bristle or ignore others' ideas and concerns.

Avoid the blame game.
When we err, as we will again and again, the best response is to ask: What went wrong? What could we have done differently? And then do what's necessary to fix the problem.

Apologize sincerely.
Great deposits come in the sincere words: 'I was wrong.' 'I showed you no respect.' Sincere apologies make deposits; repeated apologies make withdrawals.

Be consistent.
Leaders inspire trust because they don't change horses or courses ? in mid stream. Why fight hard for something if you can't count on the leader to stick with it?

Do what you say you're going to do.
Credible leaders remember the promises they make, take the appropriate course of action, and let their staff know what's been done.

Pass the Carl Sandburg test.
Carl Sandburg was the champion of ordinary folks, the common men and women of the workplace. How are the rank and file treated in your organization? Character is revealed by how leaders treat those with limited power ? waiters, secretaries, tellers, etc.

Periodically do a credibility check.
The more aware you, the better equipped you are be to keep your credibility elevated. To stay on track, ask yourself these questions:

  • "What could potentially jeopardize my credibility?"
  • "What steps can I take to improve my credibility?"
  • "What can I do each day to ensure that my credibility is maintained?"

Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.

In The News:


The Detroit News

Wojo: Leadership needed in athletic department
The Detroit News
Michigan needs a new athletic director, but more than that, it needs an unquestioned leader. The program needs someone who inspires something — passion, cohesion, even fear. That's not the role or the realm of President Mark Schlissel, who handled ...

and more »

Podcast: Christian Rudder on leadership
Washington Post (blog)
You can subscribe to our On Leadership podcast on iTunes to hear all of our weekly conversations on life, character and advice, featuring influential figures from across business, politics, science and the arts: iTunes Podcast: On Leadership from The ...


Tallahassee.com

Susan Glickman: We need leadership on clean energy
Tallahassee.com
It's no secret south Florida is “ground zero” for climate change impacts — especially sea level rise. Also clear is the enormous potential to meet that challenge by using energy smarter and investing in solar power — creating jobs in the process ...

and more »

What Can Mandela's Jail Cell Teach Us About Leadership?
Huffington Post
I believe that Nelson Mandela was the greatest political leader of the 20th century -- because of his 27 years of spiritual formation in prison. Visiting Mandela's jail cell on Robben Island was the most emotional moment of my visit to South Africa ...

and more »

The Guardian

Anas Sarwar quits as deputy leader of Scottish Labour
The Guardian
Anas Sarwar has resigned as deputy leader of the Scottish Labour party. The Glasgow Central MP, currently interim leader of the party following Johann Lamont's resignation, said he will remain in that role until the new leader is announced on 13 December.
Leadership hopeful Jim Murphy's mission to save Scottish LabourExpress.co.uk
Labour leadership search under wayDaily Mail
Scottish Labour leadership: Jim Murphy vows to end Labour losing streakBBC News
The Week UK -Scottish Daily Record -The Independent
all 454 news articles »

SLC 2014: A Zero-Injury Culture Starts and Ends with Leadership
EHS Today
At EHS Today's 2014 Safety Leadership Conference in Indianapolis, Spigener urged EHS leaders to rethink their notion of “culture.” Spigener, a senior vice president at the Ojai, Calif.-based consulting firm BST Solutions, asserted that companies need ...


Straw Into Gold: Candidates Trading Leadership PAC Dollars for Campaign Cash
Center for Responsive Politics
With just a few days remaining in the first quarter of 2014, Mary Landrieu did something generous: The embattled Democratic senator from Louisiana, herself in the midst of an exceedingly tough re-election race, used her leadership PAC to give $5,000 to ...


Executive Confidence Hurt by Lack of Leadership Development
Forbes
Deloitte just released new research which shows an astounding gap between what business executives say and what they do, and one of the biggest issues highlighted is a lack of focus on leadership development. A majority of America's top business ...


Why Leadership Matters: Managing Change
Huffington Post
When you realize your identity as a leader (and as I said in my last post, we are all leaders) you will soon develop the ability to change your circumstances. This sounds positive, but change is not easy. In fact, change, even desired change, is the ...


Charting the murky leadership structure of the Islamic State
Washington Post (blog)
First, there's the leadership. At the top there is the Caliph, Abu Bakr al Baghdadi (also known as Ibrahim Awad Ibrahim al Badri al Samarrai), who is no doubt the best known member of the Islamic State so far. He is the overall leader of the Islamic State.

Google News

Secrets of Creating Success with Ease

Do you ever strum your fingers on the desk top... Read More

Top 25 Leadership Quotations

Ponder what it takes to be a true leader with... Read More

The Tao of Leadership

There can be no doubt that the ancient author of... Read More

Learn How to Lead People

"Who rules or guides or inspires others"Having excellent guide skills... Read More

10 Ways to Develop Your Latent Leader

latent (adj.) ? Not visible or apparent, but capable of... Read More

Leadership - Connect to Engage!

It's been said many times that true leadership is measured... Read More

Wanted: A Dictionary-Perfect Leader

Answers are often before our very eyes or in front... Read More

Hidden Self Confidence

Peer independence is arguably the least understood aspect of self... Read More

Leadership Training: The Bit They Didn?t Tell You About Changing!

A willingness to change first is one of the major... Read More

Being an Extraordinary Leader Through Tough and Challenging Times

Tough and challenging times will surely come. That is a... Read More

Leadership Lessons from Pope John Paul II

"Heroes are rebels with a cause. Rebels because they challenge... Read More

Leadership Skills Training Empowers Problem-solving and Visioning

Leadership skills training programs empower you to influence, persuade or... Read More

To be, or Not to be (Average)?

When is hate OK? When it's the feeling you have... Read More

Listening Like a Leader

Our studies of the most effective people in corporate America... Read More

In Leadership, Identifying Dreams That Lead To Great Results

History teaches that when people needed to do great things,... Read More

Leadership: 9 Universal Laws

1. The Law of Authoritarian StyleAuthoritarian leaders lead by control... Read More

What Kind of Leader Are You?

You are a leader if someone is following you. This... Read More

Precious Moments

There is too much learning out there that we earn... Read More

Leadership

Webster's defines leadership as : "1. the office of position... Read More

Leadership: Wisdom of the Ages

If you gather 100 experienced leaders together to share with... Read More

The Incandescence Of The Human Spirit

There lives within every individual a power, an energy, an... Read More

Wisdom From The Rock

He grew up in Brooklyn, the son of an ex-con... Read More

Strengthening Leadership Development with Employees

Within every business lies a network of people who are... Read More

Choose To Become An Encourager

"...I know that the only source of happiness is within... Read More

Are You a Good Manager or a Great Leader?

Your word is your truth - Know that when you... Read More