Communication between franchisees in a franchise system

If you own a franchise you would be wise to stay in constant communication with your fellow and local franchisee counterparts. You should call up once a week and simply say; Hi. It is important to call up and just say hi to your fellow franchisees because it will remind them that you are always near by. You will get something positive out of the phone call such as:

A good lead

A streamlining technique

A way to handle a new employee

Someone who will listen

A time efficient way to attract new customers

A mistake which was made, that you can avoid

You can also talk about the worst customer of the week, The most ridiculous complaint of the year. Your fellow franchisee who normally cannot talk about such things will be glad to have someone listen to his story. The fellow franchisee might laugh and call her "the customer from hell." Business owners when they get in the room with other business owners often tell the stories like this at meetings. In franchising you have a built in group of folks who know exactly how you feel and what you are talking about. Customer from hell stories always get a laugh with the new franchisees. It is important to know what the other franchisees in your system, especially those in the region are doing. You should keep abreast of what your other franchisees are doing. For instance:

What major corporations are their customers

What government accounts do they service

How many employees are they running per shift

Who are their crew leaders

What kind of volume are they doing

When are they planning on going on vacation

Who are their family members; Etc.

These are very important because customers will come up to you and ask you questions about them. They might also make statements about the other franchisees. It's always nice when you know what they are talking about.

You can also use their major accounts for name dropping. It will help you in your sales. If you know how busy they are, you will also know if they can handle any more work or if they will be able to help you on a joint account. By knowing their names and family, you won't look uninformed when a customer engages you in conversation about them. Think about franchise team building, because in franchising it is about more than just a brand name, it is about team work.

"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs

In The News:


ABC News

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Montgomery Newspapers
As a result of a hazing incident on the Cheltenham High School boys varsity soccer team, the Cheltenham School District is taking steps to include team building training in their athletic programs, according to the district's Communications Director ...
Morning Call file photoAllentown Morning Call
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Bluebird Banter

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Terry'Onna Reashton, a sixth-grader, and Tanistia Bates, a fifthgrader, work together Wednesday during a gathering of Youngstown city's elementary school student Quaglia teams. The Quaglia Institute for Student Aspirations is a Maine-based organization ...

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While our expedition was cut short by the tragic avalanche of 18 April, we shared so many difficult situations and grew so much as a team. While Everest might be an extreme venue for team building, it did illustrate how a shared purpose with just a ...


Fergus Falls Daily Journal

Robotics team building strong: Defending champs competing at NDSU Saturday
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These days, students are building robots to pick up not toothpicks, but heavy PVC pipes, and use a four-wheel drive system to haul them over bridges. And a Fergus Falls team is the likely favorite in building the best robot. The team called Central ...


How to Supercharge a Teambuilding Event
Successful Meetings
"Nothing helps a team come together better than adrenalin, and that's exactly what we provide," Adam Olalde, president of Xtreme Xperience -- a company that travels the United States offering people the chance to drive exotic automobiles, including ...


Telegraph.co.uk

SME Masterclass: How to run a team-building event
Telegraph.co.uk
Be clear about what you are hoping to achieve from the team-building session. Are you hoping to blend two teams together? Are you hoping that everyone in your team will start to work together in more collaborative way? Do you have a specific new ...


Event Planner Spain (press release)

Survivors: a New Team-Building Activity by Es.cultura
Event Planner Spain (press release)
In this activity, based on the famous TV programme, the participants have to meet different challenges to prove that they are real survivors. Nevertheless, it is important not to forget that individualism makes survival impossible. Companionship, the ...


ESPN

Building around Brady and Manning
ESPN
The Denver Broncos are all-in as their Hall of Fame quarterback plays out his final years, stopping at no expense and pursuing every avenue to build a championship team around him. The New England Patriots, on the other hand, are unmoved by their ...

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